Plus X Brighton is a busy innovation hub with shared workspaces, a workshop and media suites. They also host regular events to help businesses grow.
The daily manual management of allocating 30 car parking spaces between 300 people.
Plus X had a temporary car park with just 30 spaces available for over 300 members, and no entry barrier. The Plus X front desk staff were therefore responsible for the daily management of bookings for the spaces in addition to their usual duties of greeting visitors, taking receipt of deliveries and troubleshooting. With booking limited to only 24 hours in advance, every morning resulted in a mad rush as people tried to book a space and expected an instant response so they could plan their day. With a daily barrage of emails and complaints, the situation was becoming extremely stressful and time consuming for Plus X staff.
It was a nightmare. We were getting 50-60 emails a day from members asking to book parking…
A simple online system which enables Plus X members to log in, check parking availability and book directly.
The tailor made and user-friendly solution designed with Plus X branding took just one week to develop, followed by successful testing and a smooth roll out. Staff were provided with training although the system manages itself, allowing users to log in, check parking availability for the forthcoming week and book directly.
[CmdShiftR] …went above and beyond and delivered the app extremely quickly, then trained our team for free.
5 hrs + a day saved, a more attractive client offering and a happier team
The new parking app was an instant success from the day it went live. Plus X have saved 5hours + per day on staff time, meaning approximately £15,000 ROI in staff costs per year. The system had paid for itself within a couple of weeks.
Plus X staff can now focus on their main duties rather than trying to respond to emails and deal with complaints. Stress levels have reduced meaning a happier workplace and Plus X membership now has the added benefit of a user-friendly parking system.
Plus X members themselves feel empowered because they can simply log on, check availability and book without having to email the Plus X team and wait for a response. And although Plus X now have more members than before but the same number of parking spaces, they no longer receive complaints about parking issues.
We’ve saved a minimum of five hours a day across the team. And they’re all just a lot less stressed.